RETURNS AND EXCHANGES:
Q: What are the policies for returns and exchanges?
A: If you are not 100% satisfied with your purchase, you can return eligible items within 30 days of the purchase date. Returned items must be in new and unused condition. Original shipping charges are non-refundable and prior purchases are not eligible for price adjustments. Shipping costs for returned items will be deducted from your refund. Once the returned item(s) is received and processed by Pop Classics, your refund will be credited to your account within 14 business days (subject to the issuing bank and/or billing cycle). Return shipping rates are usually $3.00 - $7.00 depending on the customer’s address.
Customers who receive a damaged item, a wrong item or have a missing item from an order will receive a full refund or a replacement item at no additional charge. Customers may be asked to submit a photo of the damaged or wrong product to process the claim.
Q: How do I submit a return?
A: If you had an account with Pop Classics when you placed your order, you may submit your return request on the website. Simply login and you will be directed to the My Account page. Click on Purchase History and then click on the Order Number for the return. When the order summary is displayed, click on the “Request a Return” button and complete the return request. Our customer service department will contact you to complete the return process after the request has been submitted.
If you did not have an account with Pop Classics when you placed your order, email firstname.lastname@example.org to request a return. Be sure to include your order number and reason for the return. Customer service will contact you upon receiving your email.
ORDER INFO AND TRACKING:
Q: How do I know if my order has been received?
A: If you provided us with your email address when you placed your order, you will receive an order confirmation email. This confirms that your order has been received by Pop Classics. The email will contain your order details and order number. Please retain this email for your records.
If you do not receive an order confirmation email shortly after placing your order, contact customer service at 1-855-569-8555 (toll free).
Q: How can I track the status of my order?
A: You will receive a shipping confirmation email which will include a link to track your package. You may also login to My Account on our website and review the tracking information included in your order listing.
Q: Can I change or cancel my order?
A: After you have submitted your order, you may be able to make changes or cancel your entire order. Please note you have a limited amount of time in which to cancel your order, as our system is designed to fulfill and ship orders as quickly as possible. We ask that you contact customer service at 1-855-569-8555 as quickly as possible to request changes or cancellations. Your credit card will not be charged if you cancel an order. If your order has been processed and sent to the warehouse to be shipped, the order cannot be cancelled and you will have to return it through the return process.
Q: If the order is a gift, will the prices be visible to the gift recipient?
A: Product prices are not included on the packing list which is shipped with the order.
Q: How can I verify that the website is secure?
A: Security of your online transaction is paramount at Pop Classics. All transactions are taken over a secure server connection. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Pop Classics web site uses SSL to communicate with secure browsers.
Q: Where can I find my password if I have forgotten it?
A: Don't worry, if you should forget your password just go to our login page, enter your email address and click on the Forgot Password link. You will receive an email with a link to reset your password.
Q: Can I save my payment information for quicker checkout?
A: Yes. You can securely save your credit card information for a more convenient checkout.
Q: What payment methods do you accept?
A: Payment Methods -
- Credit Card - Visa - Mastercard - American Express - Discover.
- Paypal - Use your PayPal account to pay for your order.
- Amazon Payments - Use your Amazon Payments account to pay for your order.
Q: Can I use multiple credit cards on one order?
A: No, this feature is not available at this time.
Q: Does sales tax apply to my purchase?
A: In compliance with state sales tax laws, we collect sales tax on purchases shipped to Kansas only.
Q: What are my shipping options?
A: Please see the Shipping Information page for a complete listing of shipping options and information.
Q: How do I know if my order has shipped?
A: Once a tracking number has been assigned to your package(s), you will receive a shipping confirmation email. You can use the tracking link included in the email to monitor the status of your order.
Q: Is a signature required for delivery?
A: Pop Classics does not require a signature for delivery of our products.
Q: Do you ship internationally?
A: Pop Classics does not currently ship outside the U.S. and U.S. territories.
Q: Do you ship to Military APO/FPO addresses?
Orders to APO/FPO addresses are shipped via United States Postal Service. Expedited shipping is not available to these addresses. Estimated delivery times may be longer depending on military base postal service. USPS tracking is included for delivery to the respective military base.